Use the option "change filament" on the menu of the printer's interface. Follow the step by step instruction guide.
Our support team can provide instructions using TeamViewer call. Note: You will need to have a valid bronze, silver or gold service contract.
Refer to the printer settings area on the support page and download the correct fff files and information pages.
Please, email our support team at firstname.lastname@example.org. Tell support how many hours the printer has run.
Where can I get the all the information about the filaments materials (Such as datasheets, user guides, and safety information)?
All the information needed can be found on the dddrop support page.
Check why the filament has stopped feeding. Did the filament roll run out? Or is the nozzle clogged?
What to do when the printing head shifts during the printing process and continues to print at a different location?
Try to find out why this happened. This mainly occurs after a hard hit. If not, please contact our customer service. You can send the STL, G-code and the factory file to the dddrop support team at email@example.com. Note: You will need to have a valid bronze, silver or gold service contract.
Use the "cold pull" method. Heat up the extruder to 175° Push a piece of filament into the nozzle from the top. Pull the filament out. Any material left in the nozzle will be pulled out. Repeat this several times using a new piece of filament.
Yes, click here for more information and order a free 3D printed test sample.
Yes. More information can be found on the wood filament information page.
The strongest filament is currently is NOVAMID ID-1030-CF10.
The EVO printers have a connection to the internet via LAN cable.
The avrage length of a 1kg filament roll is 420 meters, while a legth of a 0.5kg filmat roll is 210 meters.