FAQs2019-09-06T11:37:57+01:00

FAQs

What is the average length a 1kg/0.5kg Filament roll?2019-09-06T09:53:06+01:00

The avrage length of a 1kg filament roll is 420 meters, while a legth of a 0.5kg filmat roll is 210 meters.

How can I connect my 3D Printer to my PC wirelessly?2019-09-06T09:58:45+01:00

The EVO printers have a connection to the internet via LAN cable.

What is the strongest filament dddrop offers?2019-09-06T12:48:10+01:00

The strongest filament is currently is NOVAMID ID-1030-CF10.

Are there wood filaments?2019-09-06T12:49:49+01:00

Yes. More information can be found on the wood filament information page.

Can I get a 3D test print from the dddrop printer?2019-09-06T12:52:51+01:00

Yes, click here for more information and order a free 3D printed test sample.

What to do if the printer nozzle is clogged?2019-09-06T10:23:19+01:00

Use the “cold pull” method.

  1. Heat up the extruder to 175°
  2. Push a piece of filament into the nozzle from the top.
  3. Pull the filament out.

Any material left in the nozzle will be pulled out. Repeat this several times using a new piece of filament.

What to do when the printing head shifts during the printing process and continues to print at a different location?2019-09-06T10:49:51+01:00

Try to find out why this happened. This mainly occurs after a hard hit.

If not, please contact our customer service. You can send the STL, G-code and the factory file to the dddrop support team at cs@dddrop.com.

Note: You will need to have a valid bronze, silver or gold service contract.

What to do if the printer stopped feeding the filament during a job?2019-09-06T10:29:31+01:00

Check why the filament has stopped feeding. Did the filament roll run out? Or is the nozzle clogged?

Where can I get the all the information about the filaments materials (Such as datasheets, user guides, and safety information)?2019-09-06T12:53:41+01:00

All the information needed can be found on the dddrop support page.

The 3D printer indicates that it is due for servicing, what should I do?2019-09-06T10:35:35+01:00

Please, email our support team at cs@dddrop.com. Tell support how many hours the printer has run.

How to print with the supporting layers that are made from different material then the main print?2019-09-06T12:55:25+01:00

Refer to the printer settings area on the support page and download the correct fff files and information pages.

How to print with dual extrusion?2019-09-06T10:43:21+01:00

Our support team can provide instructions using TeamViewer call.

Note: You will need to have a valid bronze, silver or gold service contract.

How to change a filament roll?2019-09-06T10:44:47+01:00

Use the option “change filament” on the menu of the printer’s interface. Follow the step by step instruction guide.